Post BFCM Retention

🚀 The Playbook To Transforming Buyers into Brand Advocates

Dec 04, 2024

Howdy Readers 🥰

In this newsletter you will find:

🙌 Post-BFCM Retention Mastery

🎥 TikTok: Shaping E-commerce and Gift Shopping Trends

🚀Ad of the Day

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TOGETHER WITH SHIPFUSION

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Holiday sales are booming–the last thing you need is fulfillment slowing you down.

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🙌 Post-BFCM Retention Mastery: Transforming Buyers into Brand Advocates

The BFCM frenzy has come and gone, leaving behind a surge of new customers. Here’s the hard truth: most of these buyers are at risk of vanishing after that first purchase unless you take exceptional action. It’s time to stop thinking about basic retention tactics and start building systems that create unshakable loyalty, repeat purchases, and deep emotional connections with your audience.

1️⃣ Identify High-Value Signals in New Buyers

Instead of segmenting by traditional metrics like AOV or product category, focus on deeper behavioral insights.

Cohort-Level Profitability Analysis: Use predictive analytics tools (like Triple Whale or Lifetimely) to identify which BFCM customers have the highest lifetime potential based on purchase speed, referral likelihood, or repeat purchasing trends.
Engagement Scores Over Revenue: Measure how quickly customers interact with your emails, click your website, or engage with your social media. High engagers are your retention goldmine.
VIP Tiering from Day One: Create micro-tiers of loyalty immediately. Example: Customers who bought during BFCM and referred a friend in the first 10 days get instant VIP access to premium perks, early drops, or limited-edition offers.

2️⃣ Turn Post-BFCM Buyers into “Sticky” Subscribers

Your goal isn’t just retention; it’s to make your audience dependent on your brand.

Post-Purchase Ecosystem Lock-In: Offer subscription plans for consumable or replenishable products with an irresistible initial incentive. Example: “Upgrade your BFCM deal to a subscription in the next 7 days and lock in this discount forever.”
Collaborative Customization: Introduce product customization quizzes or post-purchase surveys that “design” future orders, ensuring customers feel invested in their purchases.
Reward Anticipation: Launch gamified loyalty programs where BFCM buyers can immediately start earning points towards exclusive, brand-owned assets (e.g., limited designs, NFTs, or experiential perks).

3️⃣ Use “Post-Frenzy Scarcity” to Create FOMO-Driven Retention

Scarcity doesn’t have to end with BFCM.

Exclusive Drops for New Buyers Only: Announce a post-BFCM drop of exclusive items or bundles only for those who purchased during the sale. Example: “You’re part of an exclusive group that gets early access to our new product line.”
Vanishing Benefits: Offer temporary perks that expire unless the customer takes a second action. Example: “Your VIP 15% off will disappear in 3 days unless you reorder now.”
Leveraging Social Proof: Create a “Top 1% Club” for the highest spenders, promoting their contributions in a tangible way (e.g., featuring their stories on social media).

Post-BFCM success isn’t about flashy discounts or basic loyalty programs—it’s about deploying advanced systems that amplify emotional connections, leverage data for laser-focused engagement, and build communities that customers don’t want to leave. This year, don’t just retain buyers; turn them into your brand’s fiercest advocates.

🎥 TikTok: Shaping E-commerce and Gift Shopping Trends

Insights from TechTimes and Retail Dive

TikTok is transforming shopping habits, emerging as a key platform for gift inspiration and a serious contender in e-commerce. With features like TikTok Shop and engaging content, it’s revolutionizing how consumers discover and purchase products.

The Breakdown:

Gift Shopping Hub: Surveys show over 50% of shoppers use TikTok for gift ideas, with 37% buying gifts for others and 50% purchasing for themselves. Gen Z heavily relies on TikTok Shop, with 54% turning to it for holiday gifts. Product review videos significantly influence purchasing decisions, with TikTok ranking as a top platform alongside Instagram and YouTube.
TikTok Shop’s Rise: Launched in 2023, TikTok Shop is attracting Amazon sellers with lower fees and real-time shopping experiences. Brands like Beachwaver and Scrub Daddy thrive on its live-streaming features, combining entertainment and shopping to drive sales. The app’s algorithm boosts visibility, enabling sellers to reach TikTok’s 170 million U.S. users.
Challenges Ahead: Despite its rapid growth, TikTok faces regulatory challenges, including a potential U.S. ban due to security concerns. Brands remain optimistic, embracing the platform’s benefits while preparing for uncertainty.

TikTok is reshaping e-commerce by merging discovery, entertainment, and shopping, making it a go-to platform for both consumers and brands. Whether for gift inspiration or innovative selling strategies, its impact is undeniable, even as regulatory challenges loom. For now, TikTok remains a key player in the digital shopping landscape.

AD OF THE DAY

What Works:

Premium Appeal: The gold background paired with the sleek pan design creates an elevated, luxurious feel, aligning with a gift-worthy narrative.
Compelling Tagline: "A Gift Worth Keeping" ties the product to gift-giving while emphasizing quality, making it ideal for seasonal promotions.
Discount Highlight: The “Save up to 20% Sitewide” adds a strong incentive without overshadowing the visual.
Simplicity: The clean, minimal layout ensures the focus stays on the product and the value proposition, avoiding distractions.

What Can Be Better:

Specific Product Highlight: Mentioning a key feature, such as non-stick durability or eco-friendly materials, would add depth and enhance desirability.
Urgency Element: Phrases like “Limited Time Offer” or “Perfect for the Holidays” could create a sense of urgency, prompting quicker action.

Broader Insights:

Luxury visuals combined with seasonal positioning are effective for driving gift-oriented purchases. However, actionable CTAs like “Shop the Gift Collection Now” paired with a sense of urgency can boost conversions. Highlighting product innovation or sustainability resonates well with modern buyers.

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